Privacy Policy for Bunya Bakehouse
At Bunya Bakehouse, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform and in connection with our services, including artisan sourdough breads, bushfood-infused pastries, celebration cakes, coffee, tea, and event catering.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes information such as your name, email address, phone number, and postal address. We collect this when you place an order, subscribe to our newsletter, request catering, or contact us directly.
- Order and Transaction Information: Details related to your purchases, including products ordered (sourdough, pastries, cakes, coffee, etc.), payment methods, billing address, and delivery address. Please note that payment processing is typically handled by third-party payment processors, and we do not store full payment card details on our servers.
- Preference Information: Information about your product preferences, dietary requirements, or any special instructions for celebration cakes or catering services.
- Usage Data: Information about how you interact with our online platform, such as IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how we can improve it.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders and Provide Services: To fulfill your orders for our baked goods, coffees, teas, and catering services, process payments, and arrange for pickup or delivery.
- To Communicate With You: To send order confirmations, updates about your catering requests, respond to your inquiries, and provide customer support.
- Marketing and Promotion: To send you newsletters, special offers, and information about new products or events, if you have opted in to receive such communications. You can opt out at any time.
- To Improve Our Services: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of our online platform and physical bakery services.
- For Internal Operations: For record-keeping, data analysis, and to comply with legal and regulatory obligations.
3. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our online platform, processing payments, fulfilling orders, delivering products, or conducting marketing activities on our behalf. These providers are obligated to protect your information and may only use it for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
The security of your personal information is important to us. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights (GDPR and Australian Privacy Principles)
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.
6. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
7. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
Bunya Bakehouse
72 Canopy Crescent,
Kuranda, QLD 4881,
Australia